JR. IT Field Technician

Firefly

Wenatchee, WA, USA

Employment: Full-Time

Benefits Offered: Dental, Life, Medical, Paid Time Off, Retirement, Vision

Role Overview

As an IT Field Technician, you will be responsible for performing on-site and remote technical support for clients. This role is ideal for someone starting an IT career who is eager to learn and grow in networking, systems administration, and cloud technologies.

You will handle workstation setups, troubleshooting for our break/fix clients, and perform monthly client network maintenance.

You’ll receive mentorship and training, with opportunities to advance into more specialized roles within Firefly.

Key Responsibilities

• Workstation Setups: Configure, deploy, and troubleshoot workstations for clients, ensuring they meet company standards and client-specific needs.
  
• Break/Fix Support: Diagnose and resolve hardware and software issues for our break/fix clients on time.
• Monthly Maintenance: Perform scheduled maintenance tasks, including system updates, security checks, and network health assessments.
• Documentation: Maintain accurate records of tasks, configurations, and troubleshooting steps in the company’s documentation platform. Client Support: Provide excellent customer service, both on-site and remotely, ensuring client satisfaction and timely resolution of issues.
• Collaboration: Work closely with account managers, account technicians, and the broader team to deliver seamless service to our clients. Learning & Growth: Actively engage in training opportunities to expand your knowledge in networking, systems administration, and cloud administration.

Join Firefly, where we blend professionalism with a personal touch. Our ethos is rooted in respect, understanding, and a commitment to excellence in everything we do.

What Sets Us Apart:

•Timeliness and Efficiency: We value our customers' time. Our team ensures prompt and efficient interactions, keeping communication clear and adjusting to customer preferences.

•Empathetic Customer Service: We listen to understand, treat each customer with courtesy and respect, and show genuine concern for their challenges.

•Professional Integrity: Our team members verify their work thoroughly, maintain a neat and professional appearance, and treat customer spaces with the utmost care.

•Anticipatory Approach: We aim to anticipate and meet customer needs, maintaining honesty and transparency in every interaction.

•Respect and Accountability: We treat customers as we would like to be treated and uphold accuracy in reporting and billing.

At Firefly, you'll join a team where every member is dedicated to creating positive and lasting customer experiences through our foundational values of honesty, integrity, and being of service to our clients and our company.